"Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort." -...

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions,...

“Chaos is the enemy of any organization that strives to be outstanding.” - Karen Martin Every part of our life is full of processes and...

“The best investment is in the tools of one’s own trade.” - Benjamin Franklin Having the right tools in your toolbox is essential for...

"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." — Benjamin Franklin At...

"The goal as a company is to have customer service that is not just best but legendary." — Sam Walton In today's environment, we must...

“Before anything else, preparation is the key to success.” Alexander Graham Bell Preparation is essential for any goal you set in your...

As managers, you sometimes need to burn the ships to ensure your team does not go back to old methods! My staff will not use the software...

Data – collection, verifying it is accurate, and using it to make business decisions are vital to marinas and all businesses! “I can only...

Streamline your work order and service management and dump stress! We have had all those days where we want to run out of the office or...

A healthy cash flow is essential for a healthy business! “I’ll gladly pay you Tuesday for a hamburger today.” If you have watched the...

Streamline your fuel purchasing processes and your customers will love you! It’s another hot summer day. The customer pulls up to your...

Ditch the toy cash register for a “real point-of-sale” to streamline this part of your business. “When I was a child, I spoke as a child,...

It may not be real magic, but it feels like it! You might remember the tv sitcom and later movie, “Bewitched.” Samantha was always...

It is another chaotic day with sticky notes everywhere! You manage a marina with 275 wet slips and 125 dry slips. One customer is yelling...

Are you feeling overwhelmed by the disorganized and chaotic tasks in your business? Streamlining is the answer! What is streamlining?...

Great customer service makes a world of difference in all of our lives – whether personal or business. You have a reservation for your...

It’s a brand-new year and time to consider New Year’s resolutions! What is a resolution? A resolution is “a firm decision to do or not to...

Regardless of the business or industry, the goal is to be profitable! To be profitable, business owners and managers should always look...

There are many benefits to going green. You have many options to reduce waste and keep documentation and communications digitally. Go...